Shipping policy

At Lashy Cosmetics, we're committed to ensuring that your experience with us is smooth and satisfying from the moment you place your order until it arrives at your doorstep. Here's everything you need to know about our shipping policy:

 

Processing and Shipping Times

We recognise the importance of timely delivery for our customers and are committed to processing your order promptly. All orders are processed within one business day, including Saturdays, and we strive to ship them by the following business day. With our expedited shipping services, you can expect to receive your products quickly, allowing you to enjoy them as soon as possible.

 

Australian and New Zealand Shipping

We now offer free shipping to both Australia and New Zealand. Whether you're in a bustling city or a serene remote location, we've got you covered. However, delivery times can vary:

  • Metro Areas: Expect your package promptly after it's shipped.
  • Remote Locations: Delivery might take a bit longer, but rest assured, it's on its way.

We work diligently to ensure that your order arrives as quickly as possible, regardless of where you are.

The rest of the world will continue with normal shipping rates while we work on expanding our free shipping service.

 

Worldwide Shipping

For customers outside Australia and New Zealand, shipping rates will vary depending on your location. Shipping costs will be calculated at checkout, and delivery times may vary based on destination:

Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

 

Return Shipping

  • 30 days. You have 30 days from receiving your item(s) to report any issues with your order.
  • Return shipping costs.
    • Change of mind returns. Customers will cover the shipping costs associated with returning items due to a change of mind.
    • Damaged item returns. Lashy Cosmetics will cover the shipping costs associated with returning items that arrive damaged.
  • Restocking fees. There will be no hidden restocking fees when returning items due to a change of mind return.
  • Refund payment method: Refunds will be credited back to the original payment method used at the time of purchase.
  • Eligibility of returns. Every item we sell can be returned or exchanged, subject to our policies around change of mind and damaged items above.

For any further questions or to begin a return, please contact our customer service team via our Contact Us page.

 

Safe and Secure Deliveries

We understand the importance of your order arriving safely and securely. That's why we use trusted delivery partners and provide tracking information for every order, so you can follow your package's journey to your doorstep.

 

Customer Support

Have questions about your order or shipping? Our customer support team is here to help. Feel free to contact us with any queries or concerns. We're dedicated to ensuring that your experience with Lashy Cosmetics is nothing short of excellent.

 

Updates and Notifications

We'll keep you in the loop every step of the way. From the moment you place your order to when it's shipped, you'll receive timely updates and tracking information via email.

 

Commitment to Satisfaction

At Lashy Cosmetics, we're not just about delivering products; we're about delivering happiness. If for any reason you're not satisfied with your order, please reach out to us. We're committed to making it right.